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Technical Support

Technical Support

Technical support for the application form is available from our IT help desk:

Tel: +61 2 903 78 404 (available from 10am to 4pm AEDT Mon to Fri)
E-mail: helpdesk@infonetica.net

If the line is busy and it goes to voicemail or if you are calling out of hours, please leave a short message or email us with the following information -
  • Full Name;
  • Area code and telephone number that we can contact you at (The Helpdesk is situated in Sydney. It is important to provide us the area code so that we can call you back);
  • Product that you are querying about (AU Online Forms);
  • Application name and submission code (if available);
  • Short message describing the issue.
Please keep your contact details up to date in My Account (top right hand corner) so that you can help us help you.

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